Privacy Policy

Effective Date: January 2026

At Joeyverse ("Company", "we", "our", or "us"), we are committed to protecting your privacy and maintaining the confidentiality of the personal information you share with us through our website https://joeyverse.com ("Website").

By accessing or using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Full Name
• Email Address
• Mobile Number
• Mailing or Shipping Address, where applicable
• Information submitted through contact forms, enquiries, or other communication channels
• Information related to purchases, orders, or transactions, where applicable
• IP Address
• Browser type and version
• Device information
• Operating system
• Website usage and browsing data
• Cookies and similar technologies

We collect only the information reasonably necessary to provide our products, services, website functionality, and customer support.

2. How We Use Your Information

The information collected may be used to:

• Respond to your enquiries and requests.
• Process orders, registrations, or transactions, where applicable.
• Provide and improve our products, services, and Website.
• Communicate with you regarding your enquiries, orders, or account.
• Provide customer support.
• Send updates, newsletters, promotional offers, or other communications where permitted by law.
• Analyze Website usage and improve user experience.
• Detect, prevent, and address fraud, security issues, or technical problems.
• Comply with applicable legal and regulatory obligations.

3. Information Sharing

We respect your privacy and do not sell or rent your personal information.

However, we may share your information with:

• Authorized employees, representatives, and service providers.
• Payment processors and transaction service providers, where applicable.
• Shipping, delivery, or logistics partners, where applicable.
• Website hosting, cloud, analytics, and technology service providers.
• Marketing and communication service providers.
• Professional advisors, consultants, or legal representatives.
• Government authorities or regulatory bodies where required by law.

Such disclosures shall only be made when necessary for providing our services, processing transactions, operating our Website, complying with legal obligations, or protecting our legal rights.

4. Data Security

Joeyverse implements reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Our Website may use Secure Socket Layer (SSL) encryption and other industry-standard security practices to help safeguard information transmitted over the internet.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. User Account Security

Where login or account access is provided, users are responsible for maintaining the confidentiality of their username, password, and other account credentials.

We recommend:

• Using strong and unique passwords.
• Changing passwords periodically.
• Never sharing login credentials with anyone.
• Logging out after each session, especially when using shared devices.

You are responsible for notifying us promptly if you believe that your account or credentials have been accessed without authorization.

6. Cookies and Website Analytics

Our Website may use cookies and similar technologies to:

• Improve Website functionality.
• Remember user preferences.
• Understand visitor behavior.
• Analyze Website traffic.
• Enhance user experience.
• Improve our services and content.

You may disable cookies through your browser settings. However, certain features of the Website may not function properly if cookies are disabled.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, applications, or services for your convenience.

Joeyverse is not responsible for the privacy practices, content, accuracy, or security of such external websites or services. Users are advised to review the privacy policies of those third parties before sharing any personal information.

8. Legal Disclosure

We may disclose personal information if required by law, court order, governmental authority, regulatory body, or any other lawful authority under applicable laws.

We may also disclose information where reasonably necessary to protect our rights, property, safety, users, or the public.

9. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our products and services.
• Process and maintain records of transactions, where applicable.
• Respond to enquiries and provide customer support.
• Fulfill legal and regulatory requirements.
• Resolve disputes.
• Enforce our agreements and policies.

After the applicable retention period, your information will be securely deleted, anonymized, or otherwise handled in accordance with applicable laws.

10. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Update your personal details.
• Withdraw consent where legally permissible.
• Request deletion of your information, subject to legal, contractual, or regulatory requirements.

To exercise any applicable rights, please contact us using the details provided below.

11. Changes to this Privacy Policy

Joeyverse reserves the right to modify or update this Privacy Policy at any time.

Any changes will be posted on this page along with the revised Effective Date. Your continued use of the Website after such updates constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: